Dispatch Command Center Construction

Dispatch Command Center Construction

Call Center Functions
       The call center receives public alarms, suggestions, and complaints. Leaders can monitor the on-site situation in real time through the platform and conduct command & dispatch on site.
       A call center is a communication system that accepts incoming calls from unknown groups or makes outgoing calls to people outside the system.
       It features call queuing, automatic call distribution, user profile database generation, and user service process tracking.
       It is used for automatic or manual calls or notifications to the public regarding relevant service information or government affairs disclosure. Another means of government affairs disclosure is SMS notification.
       Another source of call center information is through the voice function of the APP.
       Quickly locate the call position, roads, buildings, and surrounding video signals, automatically assign to the nearest police officer/ranger and the optimal dispatch route, and can quickly dispatch drones for reconnaissance and confirmation.

Command Center Functions
       Integrate resources from all departments, build upon the command system, link all units, establish a joint response mechanism, and achieve rapid command & dispatch, emergency response, and material support, so that when an emergency occurs, information can be queried, dispatched, and utilized at any time. Achieve effective supervision of risk sources and key protection targets, and predict and provide early warning of emergencies.