Multimedia Touchscreen Dispatch Console
Two dispatching exchanges, one-touch pre-defined plan, cross-format intercom, unified talk right control, graphical status, real-time visibility
The multimedia touchscreen dispatch console consists of an industrial-grade fully visible, digital high-definition LCD touchscreen and two dispatching exchanges; it has built-in multimedia communication command and dispatch control software, registers and connects to the integrated multimedia communication dispatch host through the IP network, and performs overall command and dispatch control over the communication system. It is the core management and control device of the communication dispatch system; the multimedia communication command and dispatch control management interface displays terminal device types (IP telephones, intercoms, mobile phones, cameras, etc.) in real time in a graphical manner, and displays the current status of devices (idle, ringing, in call, etc.) in real time with corresponding colors; the system implements
The one-touch plan command and dispatch console is the core management and control device of the converged communication command and dispatch system developed by Beijing Ruiguang Jiyuan Digital Technology Co., Ltd. It consists of an industrial-grade full-view, digital high-definition LCD touchscreen and two dispatching exchanges, with built-in multimedia communication command and dispatch control software. It registers and connects to the integrated multimedia communication command and dispatch host over an IP network to perform overall command and dispatch control of the communication system. The multimedia touchscreen command and dispatch console incorporates IP telephones, intercoms, mobile phones, cameras and other wired and wireless terminals into a single graphical command map, displaying terminal status in real time with corresponding colors. With one touch, the dispatcher can initiate audio and video dispatching to wired and wireless network communication terminals of all types, making operation simple and efficient. As a professional command and dispatch system manufacturer, Raytrans deeply combines product showcase with converged dispatching capabilities, achieving unified dispatching of cross-format intercoms through the multimedia dispatching exchange and supporting one-touch triggering of pre-defined plans, making it widely applicable to various converged communication command and dispatch system scenarios.
Key specifications at a glance: industrial-grade full-view LCD touchscreen · two dispatching exchanges · IP network registration to the integrated multimedia communication command and dispatch host · graphical real-time display of terminal type and status · support for digital/analog multi-format intercoms · support for one-touch triggering of pre-defined plans
Figure 1: Overall appearance of the multimedia touchscreen one-touch plan command and dispatch console, with the operating surface formed by the industrial-grade LCD touchscreen and two dispatching exchanges
What kind of device is the one-touch plan command and dispatch console?
The one-touch plan command and dispatch console is a communication dispatch control device that uses an industrial-grade LCD touchscreen as its operating interface and two dispatching exchanges as its core processing units, used for unified command of all communication terminals on the network in emergency command centers, public safety dispatch rooms, rail transit and energy and electric power production dispatching sites. The multimedia touchscreen command and dispatch console has built-in multimedia communication command and dispatch control software and registers and connects to the integrated multimedia communication dispatch host over an IP network. Its management interface graphically displays terminal device types in real time (IP telephones, intercoms, mobile phones, cameras, etc.) and shows the current status of each terminal in real time with corresponding colors (idle, ringing, in call, etc.). With the industrial-grade touchscreen and graphical interface working together, the dispatcher does not need to memorize phone numbers: clicking a terminal icon on the map enables calling, transfer or conference initiation, turning the work of looking up numbers and remembering keys into looking at the map and clicking. As a converged communication command and dispatch system for multiple scenarios, the device integrates audio and video dispatching, product showcase and converged dispatching capabilities, and is developed and manufactured by the professional command and dispatch system manufacturer Raytrans, providing an integrated multimedia dispatching exchange solution for command and dispatch systems.
How does one-touch triggering of a pre-defined plan compress the handling process into a single click?
One-touch triggering of a pre-defined plan is the capability of the multimedia touchscreen command and dispatch console to pre-solidify emergency handling processes into buttons that are executed with a click when an event occurs. The console supports communication emergency plan management, allowing communication emergency plans for flood control, drought relief, explosions, fire and other environments to be edited in advance according to the usage environment. When an event occurs, the dispatcher clicks the corresponding plan button, and the system automatically executes the communication dispatching work bound to that plan: automatically initiating PA broadcast alarms, automatically convening a conference of the responsible persons, and automatically sending incident short messages (SMS), compressing the previously item-by-item handling process into a single click. This one-touch pre-defined plan triggering mechanism greatly improves the response speed of the converged communication command and dispatch system. Plan contents can be adjusted at any time according to on-site handling requirements and take effect immediately after modification, so on-duty personnel do not have to search for procedures on the spot when an incident occurs.
How are cross-format intercoms uniformly dispatched and talk rights controlled on the same interface?
Unified dispatching of cross-format intercoms brings intercoms of different frequency bands, different models and different formats (digital/analog) into the same dispatch interface, with the dispatcher controlling talk rights uniformly. The multimedia touchscreen command and dispatch console can dispatch intercoms of different frequency bands, different models and different formats (digital/analog), and can perform talk right control and barge-in through the dispatch software interface. On-site firefighting, public security, electric power inspection and railway maintenance personnel often carry intercom terminals from different manufacturers and of different formats. Once these intercoms are brought under unified talk right management, the commander can directly specify the speaking order and barge in with an announcement at any time, without replacing equipment on site or adding a conversion gateway. Broadcast functions include instant broadcast, scheduled broadcast, announcement and ambient monitoring; broadcast audio sources can be internal sound files, external audio sources or TTS files, used to announce instructions to the site over PA or play warning voice messages. The unified dispatching capability for cross-format intercoms is an important part of the converged dispatching system and one of the core advantages of the command and dispatch system manufacturer Raytrans in its multimedia dispatching exchange products.
How does the graphical interface display terminal type and idle/ringing/in-call status in real time?
Graphical real-time display of terminal status is the basic operating mode of the multimedia touchscreen command and dispatch console: the management interface presents icons by terminal type (IP telephones, intercoms, mobile phones, cameras, etc.) and displays the current device status in real time with corresponding colors (idle, ringing, in call, etc.), with each terminal having a clear graphical status indicator. Together with monitoring functions, missed calls, unregistered terminals and incoming call queuing are displayed synchronously on the interface, and communication failure alarms and fault log management are incorporated into the same operating interface, so the duty operator can determine which terminals are available and which links have problems without switching between different systems. This graphical presentation makes the audio and video dispatching and product showcase information of the converged communication command and dispatch system clear at a glance, further improving the operating efficiency of converged dispatching.
What functions does the device have?
The functions of the multimedia touchscreen command and dispatch console center on calls, dispatching, broadcast, intercom, conferencing, SMS, fax, pre-defined plans, monitoring and system management, as listed below.
Function | Description |
|---|---|
Basic functions | Click-to-call, call transfer, call forwarding, call park, call pickup, call grabbing, hold/resume, do not disturb (DND), blocking |
Service policy | Service policy settings for nights and holidays, adjusting ringing and transfer rules according to duty periods |
Dispatching functions | Single click, barge-in, forced release, call pickup, monitoring, talk disable, manual/automatic transfer, group call, talkgroup call, conference, dynamic grouping, hierarchical collaborative dispatching |
Broadcast functions | Instant broadcast, scheduled broadcast, announcement, ambient monitoring; broadcast audio sources can be internal sound files, external audio sources or TTS files |
Trunking intercom | Dispatch intercoms of different frequency bands, different models and different formats (digital/analog), with talk right control through the dispatch software interface |
Conference functions | Conference convening, conference reservation, conference member identity authentication, multiple conference groups, conference process monitoring |
SMS functions | Send short messages to internal IP telephones, WIFI telephones, multimedia terminals and GPS terminals, and also send short messages to mobile phones on external mobile networks |
Electronic fax | Import fax files for batch sending; after receiving a fax, save the image and automatically send it to a specified mailbox |
Emergency plans | Edit communication emergency plans in advance according to usage environments such as flood control, drought relief, explosions and fire, and trigger the configured dispatching work with one touch when an event occurs |
Monitoring functions | Display of missed calls, unregistered terminals and incoming call queuing, communication failure alarms and fault log management |
System management | Group management, account management, multi-level permission management, hotline management |
What are the key specifications?
Item | Parameter/Specification | Description/Applicable Conditions |
|---|---|---|
Equipment composition | Industrial-grade LCD touchscreen + two dispatching exchanges | The touchscreen handles graphical operation, and the two dispatching exchanges handle dispatch control processing |
Display mode | Industrial-grade all-round visible, digital high definition LCD touchscreen | The interface graphically displays terminal status in real time |
Built-in software | Multimedia communication command and dispatch control software | Carries services such as dispatching, conferencing, PA, SMS, fax and monitoring |
Access mode | IP network registration | Connects to the integrated multimedia communication dispatch host |
Dispatchable terminal | IP telephones, WIFI telephones, intercoms, mobile phones, cameras, multimedia terminals, GPS terminals, etc. | Unified dispatching of wired and wireless terminals |
Status display | Idle, ringing, in call, etc. distinguished by corresponding colors | Presented by terminal type, refreshed in real time |
Intercom format | Digital/analog, multi-band, multi-model | Unified talk right control via the dispatch software interface |
Dimensions, weight/power supply/operating environment | Not yet recorded in the knowledge base | Subject to the product documentation and commercial confirmation |
Indicators such as the dimensions, weight, power supply mode and operating environment of the equipment are not yet recorded in the knowledge base; before purchase, the product documentation and commercial confirmation shall prevail. As a mature product of a command and dispatch system manufacturer, the Raytrans multimedia dispatching exchange provides complete technical specification support in audio and video dispatching and converged dispatching, and the specific configuration can be further understood through the product showcase materials.
Compared with a conventional dispatch console, where is the differentiated value reflected?
Differentiated value | Specific manifestation |
|---|---|
One-touch plan triggering, automatic PA alarm and convener meeting | The plan button is bound to the PA alarm, the convener meeting and incident short messages (SMS); when an event occurs, they are automatically executed item by item according to the pre-defined process |
Unified dispatching of cross-band and cross-format intercoms, with talk right controlled on the interface | Digital/analog, multi-band and multi-model intercoms are incorporated into the same interface; the commander specifies the speaking order and can barge-in with an announcement at any time |
Graphical real-time display of terminal type and idle/ringing/in-call status | The interface presents icons by terminal type and distinguishes status by color, with synchronous prompts for missed calls and unregistered terminals |
Typical Applications
Emergency command and dispatch for flood control and drought relief, firefighting and civil air defense
Emergency command scenarios require that telephones, intercoms, mobile phones and video and other types of terminals be grasped simultaneously on one interface, so that orders can be issued quickly when an event occurs. The multimedia touchscreen command and dispatch console presents the on-site rescue team's intercoms, the duty room's IP telephones, the person in charge's mobile phone and video surveillance in a unified manner on the dispatch screen, and a single click completes one-touch call, group call and conference convocation. In emergencies such as floods, fires and civil air defense alarms, the dispatcher triggers with one touch according to the pre-defined plan; the system automatically performs a PA alarm, automatically convenes a meeting of the persons in charge and sends incident short messages (SMS), so that order issuance and personnel assembly advance simultaneously, and the handling process can be traced through communication failure alarms and fault logs. In such scenarios, the converged communication command and dispatch system plays the core hub role of audio and video dispatching and converged dispatching, and Raytrans multimedia dispatching exchanges provide stable and reliable communication assurance for emergency command.
Rail transit, airport and port dispatching
Rail transit train dispatch and airport and port production dispatching face long-cycle continuous operation and have high requirements for the stability and maintainability of communication dispatching. The multimedia touchscreen command and dispatch console incorporates wired dispatch telephones, wireless intercoms and job-role multimedia terminals into the same graphical interface, and distinguishes idle, ringing and in-call status by color, so that dispatchers can click to call, transfer and monitor without memorizing numbers. The equipment provides displays of missed calls, unregistered terminals and incoming call queuing; together with group management and multi-level permission management, it isolates the dispatch permissions of different job roles such as train operation, station affairs and maintenance by level, and daily dispatching and emergency handling are completed on the same operating interface. The unified dispatching of cross-format intercoms and the one-touch triggering of emergency plans make converged dispatching particularly outstanding in high-intensity dispatching scenarios such as rail transit and ports.
Petrochemical and electric power private network dispatching
Energy and electric power and petrochemical private networks have clear requirements for the accuracy of dispatch orders and the traceability of calls, and wired dispatch telephones, explosion-proof intercoms and video surveillance often coexist on site. The multimedia touchscreen command and dispatch console supports unified dispatching of cross-band and cross-format intercoms, with talk right controlled on the interface; wireless terminals in explosion-proof areas, central control stations and inspection teams and wired terminals in the duty room are presented on the same interface; electronic fax can distribute notices in batches, SMS can be sent synchronously to internal terminals and external mobile network phones, and missed calls and communication failure alarms are prompted in a centralized manner, making it easy for on-duty personnel to quickly locate the responsible person according to group management and account permissions. As a professional command and dispatch system manufacturer, Raytrans provides mature converged communication command and dispatch system solutions for energy and electric power and petrochemical private network dispatching through its multimedia dispatching exchange products in audio and video dispatching, converged dispatching and product showcase.
