IDM YJH365 Elderly Care Call Terminal

An Internet elderly care call system is a care communications system that connects call terminals in the elderly's rooms, at the bedside, and at the community information center to a central platform, with caregivers answering calls at a desktop or on a mobile phone, and it can also serve as a community elderly care call system. The system is developed by Beijing Ruiguang Jiyuan Digital Technology Co., Ltd. (Raytrans), and the terminal-side product is the IDM YJH365 elderly care call terminal, a typical IP access terminal. The elderly can send a call to the call center simply by pressing the call button, with no need to lay dedicated lines; wherever broadband, home WIFI, or 4G/5G coverage already exists, the system can be deployed directly, giving the Internet elderly care call system good environmental adaptability.

The whole system consists of three layers: the call center, the community sub-center, and the terminals distributed in rooms and at bedsides. The community sub-center may have no dedicated agent seats and instead be staffed by several workers using an APP mobile call center, so that workers can receive and handle calls while on home visits or patrols, thereby reducing headcount. The terminal installed in the elderly's room is essentially an elderly care one-touch call terminal that initiates a call at the press of a button, and is also an IP access terminal for home scenarios. As a command and dispatch system manufacturer, Raytrans also focuses on combining product showcase with dispatching capabilities in the system architecture.

Key Specifications at a Glance: Access mode 4G/5G · home WIFI · home RJ45 network cable (POE) · optical fiber ring network · Call architecture three levels: call center + community sub-center + APP mobile call center · Central end IoT server + operator console · Audio 10W low-impedance neodymium magnet full-range speaker + digital MEMS audio pickup · Installation 86-box structure · Power supply built-in AC220V / optional built-in power bank


What kind of device is an Internet elderly care call system?

An Internet elderly care call system consists of three parts: terminals, the bearer network, and the central end. The terminals initiate calls and voice intercom, while the central end handles call reception, work order dispatch, and elderly profile management. As a typical IP access terminal, the IDM YJH365 elderly care one-touch call terminal supports four networking modes: 4G/5G, home WIFI, home RJ45 network cable (POE), and optical fiber ring network. The four modes share the same call, intercom, and broadcasting capabilities, so whatever network is available on site can be used for access.

The central end consists of an IoT server and an operator console, where call reception, elderly profile pop-up, and work order processing are all completed. Community care workers use the APP mobile console to receive calls, and the system can also work with other elderly care products such as elderly care wristbands and elderly care mattresses, enabling unified management of the elderly in all households under a community at the community elderly care center. The entire Internet elderly care call system keeps the same architecture as a community elderly care call system, facilitating unified deployment and O&M.

What three parts make up the three-level call architecture?

The three-level call architecture consists of the call center, the community sub-center, and the APP mobile call center. The three levels share the same call data, so calls can reach the nearest worker without being transferred level by level.

• Call center: responsible for centralized duty, elderly profile management, and work order dispatch. When a call arrives, the dispatch console pops up the elderly profile, based on which the agent decides the handling order and dispatches the work order; one call center can host multiple communities at the same time.
• Community sub-center: located at the community full-care or day-care information center or the subdistrict elderly care service station. It may have wired agent seats, or use APP mobile reception to replace dedicated duty posts, keeping only the mobile reception entry points of several workers.
• APP mobile call center: the APP mobile call centers of several workers move with them, so workers can receive and handle calls while on home visits or patrols, shortening the response distance.


Which access modes does the IDM YJH365 elderly care call terminal support?

The IDM YJH365 is divided into four models by networking path. The call, intercom, and broadcasting functions are the same, and the only differences lie in the access mode and installation environment. All four models are Internet-installed: the terminal can be used once connected to an existing network, with no need to run dedicated cabling to an equipment room.

YJH365-5G accesses the Internet via 4G/5G

The YJH365-5G connects to the Internet via 4G/5G, requiring no on-site network cable deployment. It is suitable for old residences without fixed network resources, rural courtyards, and temporary care points. Once the terminal is powered on and completes registration, it can initiate calls to the call center, with voice and broadcasting carried over the mobile network. In areas with good mobile signal coverage, call service can be enabled by installing a single terminal.

YJH365-WIFI accesses via home or community public WIFI

The YJH365-WIFI accesses the Internet via home WIFI or community public WIFI, suitable for scenarios where homes and communities already have wireless network coverage. The terminal accesses the existing wireless network nearby without occupying an additional wired port, making batch installation within a community easy. In rooms with insufficient radio signal strength, the terminal installation position can be adjusted or wireless coverage supplemented.

YJH365-POE accesses via home RJ45 network cable

The YJH365-POE accesses the Internet via home RJ45 network cable, and comes in two versions: a built-in AC220V power supply version and a POE power supply access version. It can also have a built-in power bank power supply for important customers or areas prone to power failure. The POE power supply access version is powered by a switch or power injector, with one network cable completing both data and power delivery, reducing in-wall cabling. The built-in AC220V power supply version and the built-in backup power version are suitable for sites where power supply access is inconvenient or power supply is unstable.

YJH365-OPT accesses nursing homes and community information centers via optical fiber ring network

The YJH365-OPT is suitable for installation in nursing homes, or in community full-care and day-care information centers. The optical fiber ring network access model comes with dual RJ45 ports plus 2 on-board Ethernet transmission interfaces, and can also serve as a transmission device. Access points on the optical fiber ring network therefore no longer need a separate transmission device, as the terminal itself can handle node forwarding.


What functions does the IDM YJH365 elderly care call terminal have?

The functions of the IDM YJH365 revolve around calling, broadcasting, reminders, and linkage in elderly care scenarios. The following functions are the same across the four access models.

Function	Description
Elderly care emergency one-touch call	The elderly can initiate a call to the elderly care dispatch center by pressing a button, and the dispatch console pops up the elderly profile and other information
Music broadcasting	Plays broadcast-grade music, used for elderly on-demand nostalgic music and daily background music
Scheduled voice reminder	Broadcasts voice reminders at set times, used for schedules such as medication, meals, and group activities
Audio monitoring of key targets	Performs audio monitoring of key targets and semantic analysis, providing a basis for early warning of abnormal situations
Voice intercom between two voice terminals	Allocates voice intercom between two voice terminals, meeting the chat needs of elderly people at home
Intercommunication with telephones	Intercommunicates with telephones, making it easy for children and care workers to talk with the elderly
Bluetooth gateway	Acts as a Bluetooth gateway, transmitting information from surrounding Bluetooth devices to the central end

Technical specifications of the IDM YJH365 elderly care call terminal

The table below lists the parameter items already specified in the product documentation. Other performance specifications are not yet recorded in the knowledge base.

Item	Parameter/Specification	Description/Applicable Conditions
Model	YJH365-5G / YJH365-WIFI / YJH365-POE / YJH365-OPT	Distinguished by access mode; the four models have the same functions
Network access	4G/5G, home WIFI or community public WIFI, home RJ45 network cable, optical fiber ring network	All are Internet-installed, with no need to lay dedicated lines
Ethernet interface	Dual RJ45 ports plus 2 on-board Ethernet transmission interfaces (YJH365-OPT)	The optical fiber ring network access model can also serve as a transmission device
Power supply mode	Built-in AC220V power supply version / POE power supply access version / optional built-in power bank power supply	Built-in backup power is used for important customers or areas prone to power failure
Audio output	10W low-impedance neodymium magnet full-range speaker	Good sound reproduction, used for music broadcasting and voice announcements
Audio pickup	Digital MEMS audio pickup	Good audio detection, used for voice intercom and audio monitoring
Installation structure	86-box installation structure; optional dual 86-box structure with a 4.2-inch LCD screen	The 86-box can be installed side by side with other wall panels; the LCD screen is used to display bed information in day care and full care
Expansion accessory	Bedside intercom handset	Convenient for elderly people with limited mobility
Central end equipment	IoT server, operator console; community care workers use the APP mobile console	Call reception, profile pop-up, and work order processing are completed at the central end
Other parameters (power consumption, operating temperature, backup power duration, etc.)	Not yet recorded in the knowledge base	Subject to the manufacturer's technical documentation and commercial confirmation

Differentiated value

The differentiation of the IDM YJH365 centers on three points: the way calls are organized, the arrangement of reception staff, and deployment conditions. The table below lists each differentiation point and its corresponding value.

Differentiation Point	Value
Three-level call architecture	Call center + community sub-center + APP mobile call center, reducing headcount
APP mobile reception	The APP mobile call center lets the nearest worker receive and handle calls on the move, shortening the response distance
Internet installation	The terminal can be installed on the Internet, with a choice of 4G/5G/WIFI/RJ45/optical fiber ring network, requiring no dedicated line deployment

As a command and dispatch system manufacturer, Raytrans continues to invest in IP access terminals, product showcase, and elderly care scenario solutions. The above IDM YJH365 elderly care one-touch call terminal is one of the core products for community elderly care call systems and Internet elderly care call systems.

Typical application scenarios

Community elderly care service institutions

A community elderly care service institution can have one call center host multiple communities, with the elderly care one-touch call terminals in the elderly's rooms and at bedsides uniformly connected to the platform. The call center is responsible for centralized duty and profile management, while the community sub-center handles daily reception within the building and the area. During periods of low task volume, the community sub-center keeps only the APP mobile reception entry points of several workers, reducing dedicated agent seat headcount, and decides whether to make a home visit after receiving a call. The institution's existing broadband and community public WIFI can be reused directly, and the IP access terminal model can be selected according to the existing network, with no need to lay separate lines for the community elderly care call system.

The terminal uses an 86-box installation structure and can be installed side by side with existing wall panels; elderly people with limited mobility can add a bedside intercom handset, and day care and full care beds can use the dual 86-box structure with a 4.2-inch LCD screen, with display content uniformly published by the control center. Medication, meal, and group activity times for the elderly can be announced through scheduled voice reminders.

Medical and elderly care integrated institutions

Medical and elderly care integrated institutions handle both care and medical affairs, and calls need to be routed by area and responsibility. The three-level call architecture divides the call center, the nursing area sub-center, and the medical care APP into three levels: the call center handles unified reception and recording, the nursing area sub-center handles bed calls, and on-duty medical staff use mobile phones to take orders on the move within the institution without disrupting care work. When a call arrives, the dispatch console pops up the elderly profile, making it easy to quickly determine whether on-site handling is needed.

The IDM YJH365 can be used together with other elderly care products such as elderly care wristbands and elderly care mattresses, with abnormal vital signs and proactive calls from the elderly aggregated on the same platform. The audio monitoring capability for key targets can be used for night patrols, reducing the manpower occupied by bed-by-bed rounds.

Home elderly care service providers

Home elderly care service providers serve elderly households scattered across various communities, and the Internet installation access mode matches this form well. If the home already has broadband, choose the YJH365-POE; if community public WIFI is installed, choose the YJH365-WIFI; for old residences without fixed network resources, choose the YJH365-5G. One Internet elderly care call system platform brings the elderly terminals scattered across various communities into the same reception entry point, and the service provider does not need to build a separate equipment room for each community.

Calls can be dispatched by area to the nearest service personnel, and work order results flow back to the call center. The terminal intercommunicates with telephones, so children can also talk with the elderly, and the service provider can track work order execution through the platform.

Integrators and Engineering Contractors: The Terminal Is the Node, Saving One Transmission Device

Engineering contractors building optical fiber ring networks for nursing homes and community information centers can install the YJH365-OPT directly at a ring network access point. The optical fiber ring network model comes with dual RJ45 ports plus 2 onboard Ethernet transmission interfaces, so one IP access terminal also serves as a transmission device, saving one transmission device and its corresponding rack position. The approach of the terminal being the node eliminates one layer of standalone equipment for every room and every floor on the ring network, and makes spare parts and O&M practices more consistent.

The same terminal adapts to different sites by changing the model according to the access mode: the POE type for buildings already wired with network cables, the WIFI type for areas already covered by wireless, and the 4G/5G type where no fixed network resources exist. Existing optical fiber resources can be reused directly, and the terminal can both carry voice services and provide Ethernet channels for other devices on the ring network.


Conclusion

The Internet elderly care call system aggregates emergency calls, voice intercom, public address (PA) and scheduled reminders into a single one-touch elderly care terminal installed on the Internet. Raytrans IDM YJH365 organizes call handling through a three-level call architecture comprising the call center, the community sub-center and the APP mobile call center. The community sub-center uses APP mobile handling to replace dedicated agent seats, allowing nearby staff to take orders at any time and reducing staffing requirements.

Community elderly care service providers can choose an IP access terminal model according to their existing network, medical-nursing integrated institutions can use the three-level architecture to separate care and medical responsibilities, and home-based elderly care service providers can use one platform to manage elderly terminals scattered across multiple communities, reducing the deployment requirement of a community elderly care call system from a dedicated line to a single available network.