Untitled Product
title: "IDM MCC500 Converged Communication | Converged Dispatching | Dispatch Console | SIP Telephone | Command and Dispatch System Manufacturer"
articleTitle: IDM MCC500 Desktop Converged Communication Terminal
model: "Fully domestic RK3568, 7-inch touchscreen, one unit integrating SIP telephone, PTT intercom, and video"
category: IP接入终端
keywords: "IP access terminal, product showcase, converged communication, converged dispatching, dispatch console, SIP telephone, command and dispatch system manufacturer, Raytrans, Raytrans, duty room audio and video intercom"
description: "The IDM MCC500 desktop converged communication terminal uses a 7-inch touch all-in-one with the fully domestic RK3568 chip and a 2G+16G configuration, delivering not only low power consumption but also strong performance. It is fully capable of meeting audio and video dispatching requirements. The converged communication terminal uses a capacitive multi-touch all-in-one with a 1280*800 dot-matrix display screen and an HDMI output for connecting to an external large display, projector, and more. It connects to Ethernet via WiFi or RJ45. The converged communication terminal can run IDM audio and video telephone terminal software and supports the call functions of a SIP softswitch telephone. The main unit comes standard with"
brief: "The IDM MCC500 is a fully domestic RK3568 desktop converged communication terminal. As an IP access terminal designed for command and dispatch scenarios, it integrates a desktop SIP telephone, PTT intercom, and video consultation into a single unit through a 7-inch capacitive multi-touch screen, meeting both product showcase and duty room audio and video intercom needs. The unit uses the fully domestic RK3568 chip with a 2G+16G configuration, a 1000M adaptive Ethernet port, and 4..."
cover: /images/uploads/1791775235172_batch_banner_1791775252310.webp
coverAlt: "IDM MCC500 Converged Communication | Converged Dispatching | Dispatch Console | SIP Telephone | Command and Dispatch System Manufacturer main product image"
featured: true
publishDate: "2026-10-12"
faq:
- "fusion-communication-dispatch-system-console-count-dual-redundancy"
- "dispatch-console-no-sound-troubleshooting-order"
- "multimedia-touchscreen-dispatch-console-deployment-access-requirements"
- "dual-dispatch-console-vs-integrated-multimedia-communication-dispatch-host"
- "ptt-group-intercom-im-read-receipt-dispatch-scenarios"
slug: idm-mcc500
images: - "/images/imports/img-f4fb235a.jpg"
- "/images/imports/img-bcd81a09.jpg"
specs:
Features: "(1). The IDM MCC500 converged communication terminal uses a 7-inch touch all-in-one with the fully domestic RK3568 chip and a 2G+16G configuration, delivering not only low power consumption but also strong performance. It is fully capable of meeting audio and video dispatching requirements; (2). The converged communication terminal uses a capacitive multi-touch all-in-one with a 1280*800 dot-matrix display screen and an HDMI output for connecting to an external large display, projector, and more. It connects to Ethernet via WiFi or RJ45; (3). The converged communication terminal can run IDM audio and video telephone terminal software and supports the call functions of a SIP softswitch telephone, including audio calls, videophone, video conferencing, message sending and receiving, PTT intercom, and more; (4). The converged communication terminal supports audio and video input and forwarding, enabling video surveillance, video consultation, and other functions. The main unit uses a 5-megapixel camera; (5). The main unit can expand audio interfaces through the USB port and can work with IDM USB-TALKI for calls or PTT intercom; (7). The main unit comes standard with an 8-ohm 5W speaker and the corresponding drive capability, delivering clear and loud sound; (8). The main unit can connect multiple external USB cameras and can switch between multiple angles for video intercom; (9). A keyboard, mouse, and other devices can also be connected to the main unit; (10). Communication software such as SIP and webRTC can be customized; <div style=\"text-align: center\">;
Performance Specifications: "(1). CPU: quad-core 64-bit Cortex-A55, up to 2.0GHz; (2). GPU: embedded high-performance 2D acceleration hardware ARM G52 2EE. Supports OpenGL ES 1.1/2.0/3.2, OpenCL 2.0, Vulkan 1.1. 0.8TPS computing power; (3). Multimedia capability: supports 4K 60fps H.265/H.264/VP9 video decoding; (4). Dual-screen independent display: simultaneously supports HDMI output for dual-screen independent display; (5). Interface capability: supports 1000M adaptive Ethernet; supports WIFI-2.4G and BT-4.1; 4 USB 2.0 hosts and 2 USB 3.0 (1 USB3.0 port is USB_OTG)"
tags:
updatedBy: Administrator
updatedByAt: "2026-10-12T03:43:08.332Z"
updated: "2026-10-12"
IDM MCC500 is a fully domestic RK3568 desktop converged communication terminal. As an IP access terminal designed for command and dispatch scenarios, it integrates a desktop SIP telephone, PTT intercom, and video consultation into a single unit through a 7-inch capacitive multi-touch screen, serving both product showcase and duty room audio and video intercom requirements. The unit adopts the fully domestic RK3568 chip with a 2G+16G configuration, and comes with 1000M adaptive Ethernet and 4K hardware decoding. It targets desktop audio and video dispatching for electric power dispatch private networks, rail transit duty rooms, and unattended sites in industrial parks, and is a desktop-level node in converged communication and converged dispatching systems.
Key specifications at a glance: 7-inch capacitive touchscreen (1280×800) · Fully domestic RK3568 chip (quad-core Cortex-A55, up to 2.0GHz) · 2G+16G storage · 1000M adaptive Ethernet + WIFI-2.4G + BT-4.1 · 4K 60fps H.265 hardware decoding · 5-megapixel camera + 8Ω/5W speaker · 5 physical keys supporting one-touch PTT intercom
What Kind of Device Is the Fully Domestic RK3568 Desktop Converged Communication Terminal?
The IDM MCC500 fully domestic RK3568 desktop converged communication terminal is a desktop-type audio and video dispatching device developed by Beijing Ruiguang Jiyuan Digital Technology Co., Ltd. As an IP access terminal, it consists of a 7-inch touch all-in-one, a fully domestic RK3568 main board, a 5-megapixel camera, and an 8Ω/5W speaker. It is used in duty rooms and at dispatch consoles to handle SIP calls, video consultation, and PTT intercom, and is a desktop-level product showcase in converged communication and converged dispatching scenarios.
The unit runs IDM audio and video telephone terminal software. Communication is based on SIP (IETF RFC 3261), and communication software such as SIP and webRTC can be customized according to project requirements.
The front of the unit features a 7-inch capacitive multi-touch screen with a resolution of 1280×800. Dialing, phone book, calls, and message sending and receiving are all performed on the touchscreen. The unit provides 5 physical keys in total: MIC mute, volume+, volume-, call, and PTT, so on-duty personnel can make calls by pressing keys without switching touchscreen interfaces.
An 8Ω/5W speaker is standard below the screen, delivering clear and loud sound. The audio path supports acoustic echo cancellation (AEC), noise reduction (NR), and packet loss compensation. Narrowband codecs are G.711a/u and G.729AB, and wideband codecs are G.722 and Opus. The audio input frequency response is 200Hz~18KHz, with wideband ADC/DAC 16KHz sampling.

Figure 1: Front view of the IDM MCC500 desktop converged communication terminal and close-up of the 7-inch capacitive touchscreen
Key Specifications: What Audio and Video Services Can the Fully Domestic RK3568 Platform Support?
The fully domestic RK3568 chip platform with 2G+16G memory can support three types of audio and video services: SIP videophone, 4K video input, and desktop video consultation. Key indicators are shown in the table below. In desktop dispatching scenarios, computing power pressure is concentrated in three areas: video decoding, echo suppression, and gigabit network access. The parameters in the table serve as the comparison basis for selection and deployment.
Item | Parameter/Specification | Description/Applicable Conditions |
|---|---|---|
Main control platform | Fully domestic RK3568 chip, quad-core 64-bit Cortex-A55 | 2G+16G configuration, low power consumption and strong performance |
Operating frequency | 2.0GHz | The upper frequency limit given by the chip specification is 2.0GHz |
Graphics processing | ARM G52 2EE, 0.8TPS computing power | Supports OpenGL ES 1.1/2.0/3.2, OpenCL 2.0, Vulkan 1.1 |
Video decoding | 4K 60fps H.265/H.264/VP9 | 4K hardware decoding capability, used for video surveillance and video consultation images |
Local display | 7-inch capacitive multi-touch screen, 1280×800 | The touchscreen carries the dialing, dispatching, and message sending and receiving interfaces |
Video output | HDMI interface output | Can connect to an external large display or projector, supports dual-screen independent display |
Network interface | 1000M adaptive Ethernet, WIFI-2.4G, BT-4.1 | Two network access methods: 1000M network port and WIFI; access Ethernet via RJ45 connector or WIFI |
USB interface | 4 USB 2.0 host ports, 2 USB 3.0 ports (1 is USB_OTG) | External camera, keyboard, mouse, and audio expansion |
Camera | 5-megapixel, integrated in the main unit | Image capture for video intercom and video consultation |
Audio output | 1 × 8Ω/5W speaker, power amplifier supports 2 dual-channel outputs | Clear and loud sound, suitable for duty room environments |
Audio input | Microphone boom/speaker path, 200Hz~18KHz frequency response | Wideband ADC/DAC 16KHz sampling |
Voice codec | G.711a/u, G.729AB, G.722, Opus | Supports AEC acoustic echo cancellation, NR noise reduction, packet loss compensation, and dynamic adaptive jitter buffer |
Signaling and dialing | DTMF in-band audio, RFC2833, SIP INFO | Interfacing with SIP softswitch systems |
Physical keys | MIC mute, volume+, volume-, call, PTT, 5 in total | The call key can be configured to directly call the central dispatch console |
For power supply specifications, unit dimensions, and operating temperature range not listed in the parameter table, not yet recorded in the knowledge base. Please refer to the manufacturer's technical documentation and commercial confirmation.
Features at a Glance: What Dispatching Services Can the Desktop Converged Communication Terminal Handle?
The IDM MCC500 runs IDM audio and video telephone terminal software, completing voice calls, video intercom, dispatch calls, and peripheral expansion on the desktop. Main functions are shown in the table below.
Function | Description |
|---|---|
SIP softswitch telephone | Enables audio calls, videophone, video conferencing and message sending and receiving, and can be networked with a SIP softswitch system |
PTT intercom | Pressing the PTT key on the unit automatically enters the intercom group and initiates a call, and all group members can receive the voice |
One-touch call to the dispatch console | The call key can be configured to call the central dispatch console directly, or to pop up touchscreen keys for a point-to-point call |
Audio and video input and forwarding | Accesses and forwards surveillance video, for video surveillance and video consultation |
Multi-channel video intercom | Connects multiple external USB cameras, and can switch between different angles for video intercom |
USB audio expansion | Expands audio interfaces through the USB port, and works with IDM USB-TALKI for calls or PTT intercom |
Touchscreen operation | The 7-inch capacitive multi-touch completes dialing, group selection and message sending and receiving, and the main unit can connect a keyboard and mouse |
Dual-screen independent display output | The HDMI interface connects an external large display or projector, and the local touchscreen and the large display show different content |
Networking and interfacing | Networks with the converged communication dispatch system and the network broadcast system, and receives dispatch orders and broadcast messages |
Communication software customization | Communication software such as SIP and webRTC can be customized according to project requirements |
How is the desktop converged communication terminal wired and deployed?
Connecting a desktop converged communication terminal usually starts with the network, then the display and peripherals, and finally the service numbers entered in the software. Proceed as follows:
Network access: use an RJ45 network cable to connect to the 1000M adaptive Ethernet port, or connect to the same local area network over WIFI-2.4G; either method can be used.
Large display connection: use an HDMI cable to connect a large display or projector for dual-screen independent display, placing the picture directly in front of the on-duty personnel.
Peripheral expansion: connect cameras, keyboards and mice to the USB 2.0 and USB 3.0 ports; when a dedicated call handset is required, connect IDM USB-TALKI through the USB audio expansion interface.
Audio confirmation: use the standard built-in 8Ω/5W speaker and microphone boom path, and adjust the volume and MIC mute in the software if necessary.
Service provisioning: configure the SIP account, the dispatch console number that the call key points to, and the PTT group in the IDM audio and video telephone terminal software.
Before wiring, also confirm the power supply interface form and power supply specifications of the unit. These two items are not yet recorded in the knowledge base; please refer to the manufacturer's technical documentation and commercial confirmation.

Figure 2: Close-up of the interfaces and physical keys of the IDM MCC500 desktop converged communication terminal, including HDMI output, USB and 1000M network port
How does the converged communication terminal connect an external large display for dual-screen independent display?
Dual-screen independent display on the converged communication terminal divides the large display or projector connected to the HDMI interface and the 7-inch touchscreen on the unit into two display areas: the touchscreen stays at hand for dialing and dispatching operations, while the large display faces the on-duty personnel to show the picture.
The HDMI output can connect display devices such as a large display or projector, so that the picture can be shown to more people during dispatch and command.
The touchscreen on the unit is 7-inch with a resolution of 1280×800, and the touchscreen and the large display can output different content at the same time, which is dual-screen independent display.
Video picture sources include the 5-megapixel camera integrated in the main unit and the surveillance video accessed, and the 4K hardware decoding capability handles the decoding load of high-resolution video.
Network access is provided by 1000M adaptive Ethernet or WIFI-2.4G, and video forwarding and video switching do not occupy touchscreen operation.
What call modes does the desktop visual intercom terminal support?
The desktop visual intercom terminal is based on the SIP softswitch telephone and covers five call modes: audio calls, videophone, video conferencing, message sending and receiving, and PTT intercom, and one-touch call can be configured according to on-site habits.
Audio calls: interface with the SIP softswitch system to complete point-to-point voice calls.
Videophone: use the 5-megapixel camera and the 7-inch touchscreen for two-way visualized calls.
Video conferencing: supports video conference access, with the picture shown on the touchscreen or an external large display.
Message sending and receiving: receive and send dispatch messages on the touchscreen, and route orders in conjunction with the dispatch system.
PTT intercom: pressing the PTT key on the unit automatically enters the intercom group call, and all group members can receive it, forming the operating habit of one-key PTT intercom.
One-touch call: the call key can be configured to call the central dispatch console directly, or to pop up touchscreen keys for a point-to-point call.
Differentiated value: what on-site benefits do the fully domestic platform and 4K hardware decoding bring?
The value of the IDM MCC500 is concentrated in three areas: the fully domestic chip platform ensures that core components are independently controllable, 1000M adaptive Ethernet plus dual-screen independent display solves data retrieval and picture viewing in the dispatch room, and 4K hardware decoding with the 5-megapixel camera ensures video picture quality. The correspondence between the three differentiated selling points and the on-site benefits is shown in the table below.
Differentiation Point | On-site Benefit |
|---|---|
Fully domestic RK3568 platform | Adopts the fully domestic chip RK3568 with a 2G+16G configuration, with low power consumption and strong performance, suited to industrial private network audio and video dispatching |
1000M adaptive Ethernet + dual-screen independent display | The gigabit Ethernet port meets the bandwidth for audio and video dispatching, and supports HDMI connection to a large display for dispatch and command, with one screen for operation and one screen for viewing in the duty room |
4K 60fps H.265 hardware decoding + 5-megapixel camera | Supports 4K 60fps H.265 hardware decoding, and the 5-megapixel camera meets the imaging requirements of video consultation and surveillance |
Typical application scenarios: electric power dispatch private network, rail transit duty room, unattended sites in industrial parks
Electric Power Dispatch Private Network
The duty operator seat of an electric power dispatch private network needs a desktop terminal that can make calls, view pictures and initiate group calls. The IDM MCC500 runs on the fully domestic chip RK3568 platform and supports SIP videophone and PTT intercom. On-duty personnel dial the substation on the touchscreen, use the call key for a one-touch call to the central dispatch console, and push video to the HDMI large display when pictures need to be checked. The core components use a fully domestic platform, making it easy to incorporate into the selection list according to the independently controllable procurement requirements of private networks.
Rail Transit Duty Room
The rail transit duty room has limited space, and one terminal must do the work of several devices. The IDM MCC500 uses the 7-inch touchscreen for dialing and dispatching operations while outputting the HDMI picture to a large display or projector; dual-screen independent display lets the duty operator use one screen for operation and one screen for viewing. The 5-megapixel camera and 4K hardware decoding handle video consultation and surveillance video display. Keyboards, mice and multiple USB cameras can all be connected directly to the main unit, so the duty console no longer needs an additional intercom master unit.
Unattended Sites in Industrial Parks
Unattended sites in industrial parks are normally unattended, and conversations between on-site personnel and remote duty operators must be initiated from the desktop terminal. The call key of the IDM MCC500 can be configured to call the central dispatch console directly, and pressing the PTT key enters the intercom group; one-key PTT intercom lets on-site personnel talk directly with the remote duty room. The video accessed at the site side can be restored by 4K hardware decoding and forwarded for remote viewing, so audio and video inspection at the industrial site is completed with one desktop terminal.
Selection and Deployment Recommendations
When selecting a model, look at three things first: whether the dispatch service requires video pictures, whether the duty operator seat can connect to an external large display, and whether the private network requires a fully domestic platform. The IDM MCC500 fully domestic RK3568 desktop converged communication terminal integrates SIP telephony, PTT intercom, and audio and video input on a 7-inch touch all-in-one, and comes standard with 1000M adaptive Ethernet and HDMI dual-screen independent display output, making it suitable for deployment in batches at electric power dispatch private networks, rail transit duty rooms, and unattended sites in industrial parks.
When there is no large display on site, the 7-inch touchscreen can also independently complete dialing, intercom, and message sending and receiving.
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