Government Cloud Deployment Solution for the Immediate Response Work Order Dispatch Management System

I         System Overview

The Immediate Response Work Order Dispatch Management System platform, by sorting out and building a unified standardized dispatch process from a business perspective, divides business levels and forms closed loops at each level. According to different functions of the same business, all elements participate in handling a single case until it is satisfactorily closed. The system can quickly transfer cases to frontline handling personnel via computer and mobile clients and feed back handling results; cadres and departments at all levels can also view unified analysis results of cases in real time through the system.

This system involves interfacing with the district-level 12345 citizen hotline service system, while serving the street disposal center, various street communities, and various street departments. It is accessed via PC WEB through the district e-government extranet and via mobile APP through the internet. According to actual network and security requirements, this system is deployed on the district government cloud.

II         System Government Cloud Resource Requirements

Cloud Service Resources

Application Server

Database Server

Remote Access Service Host1

Remote Access Service Host2

sslvpnService Host

Database Audit Host

Database Audit Service

SSL VPN Access Service

Operating System

Web Application Firewall Service

Host Antivirus Service

Host Protection

Host Log Analysis

III.  Government Cloud Deployment Topology

IV.  System Deployment Description

Service targets: Sub-district disposal center, sub-district communities, and sub-district department offices;

Service contents: PC-based WEB case dispatch and disposal, mobile APP-based case dispatch and disposal, and integration with the district 12345 citizen hotline service platform;

Network scope: The district 12345 citizen hotline service platform, as well as the PC terminals of the sub-district disposal center, sub-district communities, and sub-district department offices, are all located within the district e-government extranet environment. The mobile APP terminals are located in the internet environment.

Therefore, this system is deployed on the district government cloud, leveraging government cloud computing, storage, network, basic software support, security, and other services to ensure the normal operation of the system and information security.