Immediate Response Work Order Dispatch Management System

"Immediate Response" Working Mechanism

What Problems Do We Solve

• 1. Difficult Management
Public opinion complaint cases come from scattered sources, and numerous cases are hard to manage.

• 2. Difficult Process Tracking.
After cases are dispatched to respective handling departments/communities, the transfer process cannot be tracked. Closing timelines require daily review and follow-up, which easily leads to missed cases and makes supervision difficult.

• 3. Difficult Result Control.
Whether the case handling specialist repeatedly returns cases, whether the submitted case closing information is complete, whether it includes images and feedback recordings, whether the case is truly closed, and whether the supervising section chief reviews it — the lack of process supervision makes case handling results uncontrollable.

• 4. Lack of Support for Statistical Analysis of Business Data

• Leadership cannot grasp accurate execution data in real time. Manual statistics for immediate response case transfers are time-consuming and error-prone, making it difficult to quickly generate analytical charts.

• 5. Lack of Instant Communication Methods

• When managers need to contact street-level or department-level frontline handling personnel or case reporters, the traditional method of calling via fixed-line telephones is inefficient.

"Immediate Response" Platform Function Overview

Immediate Response GIS Visualization Workbench

The GIS visualization workbench is a comprehensive display platform. Through a customized GIS big-data interface, it displays real-time case handling data such as case overview, latest cases, case hotspot rankings, department hotspot rankings, and case sources. It clearly presents management progress in real time, supports real-time command, analytical prediction, and situational analysis, and can easily interface with existing industry systems to obtain data, providing managers with a basis for management and decision support.

Street Immediate Response Platform Organizational Structure

Function Overview of Disposal Center Staff and Department/Community Staff Platforms

Disposal Center Staff Platform Functions

As the core node of the street immediate response work order dispatch system, it undertakes case interfacing with the district 12345 platform and dispatching work orders to communities/respective departments. It receives case information pushed by the 12345 platform and performs functions such as case sign-in, work order dispatch, work order return, return rejection, submission review, removal and pending account management, as well as comprehensive analysis.