Upgrade of Dispatch Functions for Video Surveillance Centers in Enterprise Campuses

Many enterprises place great emphasis on their surveillance centers, routing all internal camera image information to the surveillance center, where a large-capacity video matrix displays the video onto large video splicing screens for direct viewing. Some video surveillance centers also integrate fire command functions, mainly the integration of fire telephones and fire horns.

In security centers, we often see duty personnel sitting in front of large screens, with a telephone on the left and a wireless two-way radio on the right, along with a phone directory in front of them. Imagine if an emergency such as water leakage or fire occurs, the duty officer may not have time to look up phone numbers and coordinate rescue resources across various departments.

Many enterprises with high security levels have already installed command & dispatch systems, such as power and coal mining enterprises, which have had industry dispatch standards for a long time. In recent years, China has also been planning emergency command & dispatch networks at various national levels. Enterprise dispatch communication serves both emergency business needs and daily production management efficiency improvement.

Currently, an increasing number of enterprises are improving management efficiency by building converged communication command systems.

A converged communication command center integrates all communication means of the organization into one system, including fixed telephones, mobile phones, wireless two-way radio trunking, broadcasting, video camera information, various displays, location information (staff GPS positions, WIFI positions, parking space information, electronic fence positions), wired intercom information (such as access control intercom, elevator five-party intercom), etc. All of these are integrated into a single system, with contingency plans prepared for various situations and full planning for resource coordination. This is a multimedia converged dispatch system. The converged dispatch system also facilitates the storage and playback of information within the system.

For example, in the event of an elevator malfunction, when a passenger presses the intercom/alarm button, the corresponding elevator intercom button on the security command center dispatch console flashes. After the duty officer presses the button, the corresponding camera displays the elevator car image. After understanding the situation, the duty officer presses the corresponding elevator maintenance phone or uses the wireless trunking radio to command maintenance personnel and establish communication with those inside the elevator to resolve the issue.

In another example, if water leakage occurs somewhere, the duty officer will use the security-dedicated wireless trunking channel to direct traffic, while simultaneously using the logistics maintenance-dedicated wireless trunking channel to command repairs. Throughout this process, the officer must monitor the work of both the security and maintenance groups at any time. When coordination is needed, these two trunking groups can be merged into one, which is impossible to achieve with traditional two-way radios.

Duty officers can also monitor parking space information in real time across various parking lots and publish parking guidance information in real time at various intersections.

The converged dispatch system can also integrate electronic fence alarm information. When an alarm occurs at a certain location, the corresponding camera will display on the current screen without the duty officer needing to search for it. Simultaneously, an emergency plan is triggered, notifying relevant personnel through broadcasting, SMS, telephone, and wireless trunking to handle the situation.

The IDM G3CP Integrated Service Convergence Platform is a device that integrates the above functions, combining multi-service access, high-bandwidth information transmission, information switching, dispatch, and display control into one device, suitable for enterprise private network communication dispatch.

In traditional enterprises, there is a shortage of IT communication talent. Building an efficient communication system requires understanding a wide range of content, and purchasing equipment from multiple vendors raises concerns about compatibility and maintenance. Therefore, the IDM G3CP Integrated Service Convergence Platform is a one-stop solution where users can implement required functions simply by adding boards. All existing audio and video terminals of users can be connected to the system for full utilization, maximizing benefits.

Ø Campus Surveillance Center Renovation Solution Diagram

Ø IDM MSAP-G3CP Converged Dispatch Function Introduction

u Basic functions: click-to-call, call transfer, call forwarding, parking, call pickup, barge-in, hold/resume, do-not-disturb, blocking, night and holiday service strategy settings, etc.

u Dispatch functions: single-click call, barge-in, forced release, call pickup, monitoring, call barring, manual/automatic transfer, group call, group paging, conference, dynamic grouping, hierarchical collaborative dispatch, etc.

u Broadcast functions: including broadcasting, loudspeaker announcement, environmental monitoring, etc. Broadcasting includes instant broadcast and scheduled broadcast, with broadcast audio sources selectable from internal sound files, external audio sources, or TTS files for playback.

u Trunking intercom: can dispatch intercom radios of different frequency bands, models, and standards (digital/analog); push-to-talk control can be performed through the dispatch software interface.

u Conference functions: conference convening, conference scheduling, conference member identity authentication, multiple conference groups, conference process monitoring, etc.

u SMS functions: can send SMS by clicking to internal IP phones, WIFI phones, multimedia terminals, and GPS terminals, and can also send SMS to external mobile network phones.

u Electronic fax: import fax files, batch sending, and after receiving faxes, save images and automatically send them to designated email addresses.

u Emergency plans: supports communication emergency plan management, with communication emergency plans pre-edited according to usage environments (e.g., flood control, drought relief, explosion, fire, etc.); when an event occurs, clicking the corresponding plan button on the dispatch console can quickly initiate the pre-configured communication dispatch operations (e.g., automatic loudspeaker broadcast alarm, automatic initiation of conferences for responsible personnel, automatic sending of event SMS).

u Monitoring functions: missed calls, unregistered devices, and call queue status are all displayed, along with communication fault alarms and fault log management.

u System management: group management, account management, multi-level permission management, and hotline management.