How to Choose the Right Converged Communication Command & Dispatch Solution
I. Functional Requirements
Basic Voice Dispatch Functional Requirements
If daily communications frequently involve operations such as making and receiving calls, negotiated call transfer, unconditional forwarding, call park, IVR voice navigation, call pickup, one-number service, push-to-talk, call forwarding, forward on busy, do-not-disturb, group ringing, three-way calling, conference call, voice mail, and call detail record inquiry, then the selected converged communication command & dispatch solution must provide comprehensive basic voice functions.
For example, in an enterprise internal office scenario, frequent phone communication and conference calls among employees require these basic voice functions to ensure efficient communication.
Audio/Video Dispatch Functional Requirements
When business scenarios require combining audio and video for command & dispatch, such as remote surveillance and on-site emergency rescue command, it is necessary to ensure that the solution has powerful audio/video dispatch functions. This includes dispatch coverage from the command center to every terminal at the site and to each unit and department, as well as functions such as group call monitoring and conference monitoring.
For example, in an emergency rescue scenario, the command center can view the rescue site in real time and issue instructions through the audio/video dispatch function.
IoT Dispatch Functional Requirements
If the business involves the management and dispatch of IoT devices, such as the control of sensors and smart devices in industrial production, a solution with IoT dispatch functions should be selected.
For example, in a smart factory, the converged communication command & dispatch solution is used to manage and dispatch IoT devices on the production line to ensure smooth production processes.
GIS Dispatch Platform Functional Requirements
Map Support: If the business area covers a wide region and requires operation under different network conditions, such as field operations and urban emergency response scenarios, it is important that the solution supports offline/online map functions.
Data Collection Requirements: For businesses requiring professional-grade GIS data collection, such as geographic information surveying and urban planning data collection, it is necessary to ensure that the solution can meet these needs.
Information Interaction Requirements: If support for image upload and video return is required, such as reporting site conditions to the command center during emergency incidents, a solution with these functions should be selected.
Communication Method Requirements: If team collaboration requires trunking intercom functions, such as security team collaboration at large events, the GIS dispatch platform in the solution should include this function.
Track Query Requirements: In scenarios such as logistics transportation and personnel tracking, track query and playback functions are necessary, and a solution providing these functions should be selected.
Surveillance Requirements: For scenarios requiring real-time video surveillance and control functions, such as security surveillance in large shopping malls and equipment monitoring in industrial production, it is necessary to ensure that the selected solution can achieve these functions.
APP Inspection and Work Order Management Functional Requirements
- If the enterprise has inspection task arrangements and work order management needs, such as power inspection and equipment maintenance, a converged communication command & dispatch solution that includes APP inspection and work order management functions should be selected, so that task assignment and progress tracking can be efficiently carried out through mobile applications.
Emergency Plan Management Functional Requirements
- In industries prone to emergencies, such as public safety and medical emergency, a solution with emergency plan management functions should be selected. When an emergency occurs, the corresponding dispatch and response measures can be quickly initiated according to the preset emergency plans.
II. System Compatibility
Compatibility with Existing Systems
Consider whether the converged communication command & dispatch solution is compatible with the existing video surveillance systems, video conference systems, central control systems, alarm systems, and broadcast systems of various units.
For example, if an enterprise already has a mature video surveillance system, and the new converged communication command & dispatch solution cannot be compatible with it, this will result in wasted resources and management inconvenience.
III. Product-Related Aspects
Typical Product Features
Reference the IDM converged communication typical product introduction to understand the product's features in terms of communication protocol support, communication quality, and device performance.
For example, consider the product's stability under different network environments and its support for multiple communication protocols (such as SIP, etc.), and select a solution related to products that meet the business network environment and technical requirements.
Device Performance
For radio gateways, consider whether the functions described in the device function description meet the requirements and whether the interface characteristics can interface with existing devices or systems.
The performance of the communication command dispatch switch and terminals is also critical, such as the processing capability of the communication command dispatch switch and the operational convenience of the communication command & dispatch terminals.
For the vehicle-mounted base station (optional), consider whether the product parameters, overall specifications, and RF performance are suitable based on actual requirements. For example, in field operations requiring long-distance communication, a vehicle-mounted base station with stronger RF performance may be more suitable.
The product parameters, overall specifications, and performance parameters of handheld terminals also affect the user experience. For example, in individual soldier operation scenarios, factors such as the portability and battery life of the handheld terminal are considerations.
The functional completeness and ease of use of the mobile APP application are also factors to consider when selecting a solution. For example, whether the APP provides a convenient operation interface and supports multiple mobile devices.