Raytrans Launches Product Quality Month Campaign
Implementation Plan for the Product Quality Month Campaign
In today's increasingly developed market economy, quality is becoming more and more important to an enterprise. The quality of products is a reflection of whether an enterprise has core competitiveness. Improving product quality is an important means to ensure that an enterprise occupies the market and can sustain its operations. For an enterprise to grow stronger and bigger, on the basis of enhancing innovation capabilities, striving to improve the quality level of products and services is an important auxiliary measure. Based on the current status of product quality, the company has decided to launch a "Product Quality Month" campaign across the entire company. The specific arrangements are as follows:
I. Campaign Theme
Zero defects in product quality, zero complaints in after-sales service.
II. Schedule
July 22, 2009 – August 20, 2009
III. Campaign Content
(1) Organize a product quality management training session. The training will focus on the concept of product quality, the importance of product quality to enterprise development, and the awareness and mindset of product quality. Through the training, all employees will truly recognize from a ideological perspective the importance of product quality to the company's development, thereby establishing the mindset among all employees that quality awareness is in the heart and product quality is in the hands.
(2) Organize a self-inspection and self-correction campaign on product quality and service concepts.
Key areas to examine:
Whether individual product quality awareness is strong enough, and whether there are any phenomena of not attaching importance to product quality, such as perfunctory, negligent, or slack behavior during R&D, pilot testing, production, debugging, and quality inspection, or unauthorized modification of product designs and replacement of original designed components resulting in non-conforming products;
Whether the service attitude during the sales process is good, and whether there are any phenomena of impatience or impoliteness toward customers, or long-ringing unanswered phones causing customer dissatisfaction or even complaints;
Whether after-sales service and technical support are good, and whether there are any phenomena of mutual buck-passing and shirking responsibility when problems are found, instead of enthusiastically solving problems for customers;
Whether the sense of responsibility of quality inspection, sealing, and shipping personnel is strong, and whether there are any phenomena of missed inspections, wrong inspections, missed shipments, wrong shipments, mislabeled tags, or incorrect product lists or quantities due to work negligence. Through self-inspection and self-correction, all employees will truly identify their own existing problems and clarify the direction of their efforts in quality and service.
(3) Hold a product quality symposium. During the campaign, we will organize supervisors and senior employees from departments such as R&D, pilot testing, production, and quality inspection to hold a symposium to analyze the prominent problems currently existing in the company's product quality and to study countermeasures and solutions. Through the symposium, we aim to pool the wisdom of all participants and reach a consensus on jointly overcoming quality difficulties.
(4) Organize irregular quality and service spot checks. During the campaign, we will carry out a Quality Star selection activity, conduct irregular spot checks on product quality and service attitude, and make telephone follow-up visits to customers. Any product quality issues or service attitude problems found will be investigated thoroughly, and the responsible parties will be held accountable. Through evaluation and spot checks, all employees will consciously establish a high level of quality awareness and a good service concept.
(5) Strengthen publicity and coordination. During the campaign, we will post and hang slogans and mottos appropriate to the campaign in suitable locations in the workshop and offices. Market publicity should increase online and print promotional efforts, focus on creating the company's cultural atmosphere, and achieve the purpose of enhancing the campaign atmosphere and raising the company's visibility.
IV. Requirements
(1) Organize seriously. Department supervisors are the primary responsible persons for this campaign. They must organize the campaign with a spirit of high responsibility to the company, and must seriously organize their subordinates to complete all campaign content in this plan. It must not be treated as a mere formality, circumvented, or handled perfunctorily.
(2) Treat correctly. All employees should participate in this campaign with a sense of ownership, truly recognizing from an ideological perspective that without quality and excellent service, there is no future for the enterprise. The quality of product quality and service concepts plays a vital role in the development of both the company and individuals, and must be done with dedication.
(3) Do not disrupt production. All activities during the campaign should generally be arranged outside working hours and should not occupy work time. If work time needs to be occupied, it will be uniformly arranged by the company. Individual self-inspection and self-correction should be conducted during spare time, submitted in written form. Individuals whose self-inspection and self-correction are not thorough and who dare not expose their own shortcomings must redo the self-inspection and self-correction.
(4) Clear rewards and punishments. After the campaign, we will summarize and evaluate the entire campaign. Employees who perform well during the campaign will be commended and rewarded. Employees who do not seriously participate in the campaign, complain, or make cynical remarks will be educated, criticized, and punished. Employees who still cause quality issues or service problems during the campaign will be dealt with seriously and severely.
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Beijing Raytrans Digital Technology Co., Ltd.