Upgrade of Dispatch Functions in Enterprise Park Video Surveillance Centers

Many enterprises place great importance on their surveillance centers, routing all internal camera image information to the center. The center uses a large-capacity video matrix to display video on large video splicing screens, providing direct visualization. Some video surveillance centers also integrate fire command functions, primarily for connecting fire telephones and fire horns.

In security centers, we often see duty officers sitting in front of large screens, with a telephone on the left and a wireless two-way radio on the right, along with a phone directory. Imagine a scenario where an emergency such as a water leak or fire occurs; the duty officer may not have time to look up phone numbers and coordinate various rescue resources.

Many enterprises with higher security levels have already installed command and dispatch systems, such as power and mining companies, which have had industry-specific dispatch standards for a long time. In recent years, China has also been planning various levels of emergency command and dispatch networks at the national level. Enterprise dispatch communication serves both emergency response needs and as a means to improve management efficiency in daily operations.

Today, an increasing number of enterprises are improving management efficiency by building integrated communication command systems.

An integrated communication command center merges all communication methods within the organization into a single system, including fixed telephones, mobile phones, wireless two-way radio trunking, broadcasting, video camera information, various displays, location information (staff GPS positions, WIFI positions, parking space information, electronic fence positions), and wired intercom information (e.g., door entry intercom, elevator five-party intercom). All these are integrated into one system, with pre-planned responses for various situations and full coordination of resources. This is a multimedia integrated dispatch system. The integrated dispatch system also facilitates the storage and playback of information within the system.

For example, in the event of an elevator malfunction, when a passenger presses the intercom/alarm button, the corresponding elevator intercom button on the dispatch console in the security command center flashes. The duty officer presses the button, and the corresponding camera in the elevator displays the cabin image. After assessing the situation, the officer can call the elevator maintenance team via telephone or use the wireless trunking intercom to direct maintenance personnel and establish communication with those inside the elevator to resolve the issue.

In another example, if a water pipe leaks, the duty officer can use the dedicated security wireless trunking channel to direct traffic, while simultaneously using the dedicated logistics maintenance wireless trunking channel to direct repairs. During this process, the officer can monitor the work of both the security and maintenance groups. If coordination is needed, the two trunking groups can be merged into one—something traditional two-way radios cannot achieve.

Duty officers can also monitor parking space information in real-time across various parking lots and publish real-time parking guidance information at intersections.

The integrated dispatch system can also integrate electronic fence alarm information. When an alarm is triggered at a certain location, the corresponding camera image is automatically displayed on the screen, eliminating the need for the officer to search for it. Simultaneously, an emergency response plan is triggered, notifying relevant personnel via broadcasting, SMS, telephone, or wireless trunking to handle the situation.

The IDM G3CP Integrated Service Convergence Platform is a device that integrates the above functions, combining multi-service access, high-bandwidth information transmission, information switching, dispatching, and display control into one unit. It is suitable for enterprise private network communication and dispatch.

In traditional enterprises, there is often a shortage of IT communication talent. Building an efficient communication system requires extensive knowledge, and purchasing equipment from multiple vendors raises concerns about compatibility and maintenance. Therefore, the IDM G3CP Integrated Service Convergence Platform offers a one-stop solution, where users can implement required functions simply by adding boards. Existing audio and video terminals can be fully integrated into the system, maximizing their utility.

Ø  Factory Surveillance Center Upgrade Solution Diagram

Ø  IDM MSAP-G3CP Integrated Dispatch Function Introduction

u  Basic Functions: Click-to-call, call transfer, call forwarding, call park, call pickup, barge-in, hold/resume, do not disturb, call blocking, night and holiday service strategy settings, etc.

u  Dispatch Functions: Single-click call, barge-in, forced release, call pickup, monitor, call barring, manual/automatic transfer, group call, conference call, dynamic grouping, hierarchical collaborative dispatch, etc.

u  Broadcast Functions: Includes broadcasting, loudspeaker announcement, and environmental monitor. Broadcasting includes instant broadcast and scheduled broadcast. Broadcast audio sources can be selected from internal sound files, external audio sources, or TTS files for playback.

u  Trunking Intercom: Can dispatch intercom units of different frequency bands, models, and standards (digital/analog). Push-to-talk control can be managed via the dispatch software interface.

u  Conference Functions: Conference initiation, conference scheduling, conference member authentication, multiple conference groups, conference process monitoring, etc.

u  SMS Functions: Can send SMS to internal IP phones, WIFI phones, multimedia terminals, and GPS terminals via click, as well as to external mobile network phones.

u  Electronic Fax: Import fax files, batch send, and upon receiving a fax, save the image and automatically send it to a specified email address.

u  Emergency Response Plans: Supports communication emergency response plan management, allowing pre-editing of communication emergency plans based on usage scenarios (e.g., flood control, drought, explosion, fire). When an event occurs, clicking the corresponding plan button on the dispatch console can quickly initiate pre-set communication dispatch tasks (e.g., automatic broadcast alarm, automatic initiation of a conference with responsible personnel, automatic sending of event SMS).

u  Monitoring Functions: Displays missed calls, unregistered devices, and call queuing status, along with communication fault alarms and fault log management.

u  System Management: Group management, account management, multi-level permission management, hotline management.